Customer care and warranty

How can we help you?

If you need technical or commercial assistance:

  • For both pre-purchase or post-purchase customer care: Please write us, we will answer as soon as possible.

If you need warranty service:

As a first step, please check the troubleshooting section on your user manual.

If you purchased the product from a retailer (also online), you must contact him/her and return it to him/her.

If you purchased the product on our website, please contact us using the form. You will receive instructions for return.

DO NOT SHIP THE PRODUCT BEFORE RECEIVING INSTRUCTIONS! Sending products without prior authorisation from Helvest does not entitle you to a refund of postage or to the return of the product itself!

Contact Form EN